Terms and Conditions
1. Introduction
Welcome to Luxaurah. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all visitors, users, and customers of our store.
If you disagree with any part of these terms, please do not use our website or services.
2. General Information
Store Name: Luxaurah
Operating Region: Pakistan
Primary Product: FacialFormX Pro (Jaw Exerciser Ball)
We reserve the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. Any changes will be posted on this page and will take effect immediately.
3. Orders & Payments
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We currently accept Cash on Delivery (COD) as our main payment method.
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Customers who prefer to pay in advance may do so through bank transfer, using the account details provided at checkout.
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Orders are confirmed once a valid delivery address and contact details are provided.
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Luxaurah reserves the right to cancel any order if suspicious or incomplete information is provided.
4. Shipping & Delivery
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Delivery Time: 3–7 working days (depending on location within Pakistan).
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Delivery Charges: PKR 120 on all orders below PKR 2,000.
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Free Delivery: Orders above PKR 2,000 qualify for free delivery.
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We work with reliable courier partners to ensure timely delivery. However, delays due to weather, strikes, or courier issues may occur and are beyond our control.
5. Returns & Replacements
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Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
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Change of mind is not applicable for returns or exchanges.
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Customers must report the issue within 7 days of receiving the order via WhatsApp or email (details below).
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Returned items must be in original packaging and unused condition.
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A 20% return fee will be deducted, and return shipping charges are to be paid by the customer.
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Refunds or replacements will be processed once the returned product is received and inspected.
6. Cancellation Policy
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Orders can only be canceled before they are shipped.
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Once dispatched, cancellation is not possible.
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To request a cancellation, contact us immediately through WhatsApp or email with your order number.
7. Contact Information
For any queries, complaints, or support:
📱 WhatsApp: +92 300 0000000 (example number – replace with your real one)
📧 Email: luxora888@gmail.com
Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM.
8. Limitation of Liability
Luxaurah shall not be held responsible for any direct or indirect damages resulting from misuse of the product.
FacialFormX Pro is a fitness and cosmetic enhancement tool, not a medical device. Results may vary from person to person.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan.
Any disputes shall be resolved under the jurisdiction of local courts in Bahawalpur, Punjab.
✅ Last Updated: October 2025